From emails and Excel to a custom CRM
Skupina ELYN is an energy company from České Budějovice that supplies electricity and gas to households and businesses. In addition to energy supply, they offer installations of photovoltaics, heat pumps, and charging stations. Their philosophy is maximum simplicity and online access to all services.
ELYN needed a complete digital transformation. The original website was outdated and wasn't fulfilling its purpose — it lacked a savings calculator, integration with internal systems, and conversion optimization.
"Online contracting" existed only formally — a few static products without the ability to dynamically calculate prices based on actual customer consumption. Protocols, automatic document generation, and electronic signing were missing.
Internally, everything was handled manually. Sales reps created price quotes in Excel, copied data, calculated prices. Contracts were printed, signed, and scanned. No unified system for managing customers, contracts, and price lists existed.
We promised to launch the new website in 3.5 weeks — and we delivered. Immediately after, we started building an ecosystem of three connected systems.
The goal was to create a complete digital infrastructure that connects public presentation with internal processes. Customers can handle everything online, sales reps have tools for efficient work, and management has an overview of everything in one place.
Modern presentation with a savings calculator that guides visitors to a non-binding offer. Optimized for mobile and search engines.
elyn.czSelf-service tool where customers can review the offer, check conditions, and electronically sign the contract.
dokumenty.elyn.czComplete customer management, automatic generation of price quotes, contract records, price list management, and conversion tracking.
The customer fills out the calculator on the website and the system automatically calculates prices based on entered values. If satisfied, they can complete the contract themselves in 5 minutes via online contracting and switch to ELYN. No calling, no waiting, no paperwork.
On the other side, sales reps and call center can easily generate price quotes in the CRM based on entered data and send them to customers. The CRM built on Laravel (PHP) covers the complete company agenda — from customer management through automatic quote generation to recording all contracts.
From the website brief, a long-term partnership emerged. We continue to develop the system to this day and communicate through a dedicated Slack channel.
Importantly, the customer has no vendor lock-in with us. Everything we use is open source — Laravel, Next.js, MySQL. The client has full control over their code and data.
Modern service presentation with an interactive savings calculator. Customers can calculate how much they'll save by switching to ELYN and proceed directly to online contract signing.
Complete process for signing electricity or gas contracts from the comfort of home. The customer goes through the steps, fills in details, uploads their invoice, and electronically signs the contract. No paperwork, no in-person visits.
Central system for sales reps, call center, and back-office. Customer management, automatic quote generation, contract records, and web conversion tracking.
5,000+ customers
Complete customer records with contract and contact history.
1,900+ contracts/month
Automated contract generation and signing.
4,000+ calculations
Automatic quote calculation based on consumption.
Seconds instead of minutes
Automatic PDF quote generation.
Centralized management
Unified pricing across all websites and systems.
Newsletter & notifications
Bulk emails and automatic notifications.
5,500+ contacts
Lead collection from web forms.
Blog, FAQ, Glossaries
Complete content management and knowledge base.
Price quotes based on consumption in seconds
Electronic signatures without printing and scanning
Customers can contract anytime on their own
Unified price management for all channels
Interactive tool on website connected to CRM
UTM parameters, Google, Meta attribution
Records of surpluses and purchases from photovoltaics
Protocols, amendments, and contracts in one place
Communication tools for customers
Internal dictionaries and FAQ for employees
Automatic availability and performance monitoring
Optimized for mobile and tablets
What used to take 15-30 minutes of manual work is now handled by the system automatically. Sales reps can focus on customers instead of paperwork.
For a long time, we searched in vain for a reliable programmer until we found Sebastian from COVO. He meets deadlines, keeps agreements, and can program even the impossible. From the website brief grew a years-long partnership that now includes apps, contracts, and a complete CRM.
We design and develop custom systems that connect your website, internal processes, and customer communication into one whole. From first contact to contract signature — online, automatic, without paperwork.
